Our Customers

feel passionate about customer service

Our customers come from a variety of business sectors including healthcare, property, education, travel and leisure. They have, however, a common agenda - a genuine desire to offer excellent Customer Service and a recognition that this drives a real benefit to the bottom line.

Here's what some of them have to say:

Sarah Lloyd-Davies, Head of Clinical Services, Spire Cardiff Hospital

"As a hospital we were extremely lucky to be able to collaborate with Annie Constantinou during the second half of 2008 to assist us in promoting the importance of effective communication with our patients and other customers. These workshops have made a real difference to our customer service standards; our year-end patient satisfaction results delivered a much improved excellence rating of 89%
We have also had a very positive feedback from staff and it is so encouraging to hear they are keen to attend the courses planned for 2009."

Joanna Yellowlees-Bound, Chief Executive, Erna Low Property, London

"The training courses from Constant Customer Care are totally tailor made. I rang at quite short notice with a request for a specific course for a small group. Nothing was a problem - she created the perfect training programme just for us which was very beneficial. Having used big corporate training companies before, we would never now go down that route again - but go for the personal care and attention to detail of an expert like Annie"

Caroline Boileau, General Manager, Fresh Tracks, London

"Our training needs are very specific and mostly carried out in-house. However, when it comes to Customer Service, I asked for Annie's help as we have worked together before and I have seen the benefits of engaging someone who is focussed and who can deliver this vital message in such a lively and passionate manner."

Jo Powell, Head of Sales & Operations, Mark Warner Ltd, London

"It is unusual to find a training company which offers genuinely bespoke courses. Most courses are of the one-size-fits-all type and are nowhere near as effective. Good Customer Service is the key to the success of any service business and Annie's courses have been extremely helpful to us in pursuing our goals."

Nick Morgan, Managing Director, Le Ski, Huddersfield

"Annie's courses are realistic, practical, adaptable to our different needs and generate a great deal of staff enthusiasm which in turn generates extra revenue. They're very reasonably priced too - but don't tell her that!"

Rachel Lloyd, Ascott-u-Wychwood Pre-School Management Committee, Oxfordshire

"Annie ran an excellent Customer Service through Communications & Teamwork workshop which was specifically tailored to our pre-school's requirements. All the staff really enjoyed it and took a lot from the day - and the parents have noticed the difference too. We are planning to run a refresher course on an annual basis - and are looking at other courses that Annie can run for us."